Booking terms

These terms describe how bookings work in practice. They are not a substitute for a written agreement on a large booking, and they have not been reviewed by a Colombian lawyer. Ask if anything here matters to your decision.

Prices

Prices on this site are per group, not per person, in US dollars, and they are the price. They do not change once you have booked. Each package and experience page lists what is included and what is not; read the second list.

Prices may be updated on the site over time. The price that applies to you is the one confirmed in writing when you booked.

Deposit and payment

Fifty percent holds your dates. The balance is due on arrival, before the trip begins.

Dates are not held until the deposit has cleared. Only one group is held at a time, so an unpaid enquiry does not block anyone else.

Changes and cancellation

• More than 30 days out: the deposit transfers to new dates within twelve months.
• 8 to 30 days out: the deposit is retained. Suppliers have already been committed by this point.
• Under 7 days: the full amount is due, because it has already been spent on your behalf.

If we cancel for any reason within our control, you are refunded in full.

Weather, strikes, road closures, supplier failure and similar events outside anyone's control are handled by moving the affected item or refunding that item, not the whole booking.

What we are responsible for

We arrange and coordinate. We are accountable for showing up, for the arrangements being what we said they would be, and for telling you the truth about prices.

Third parties actually deliver much of it: villa owners, drivers, boat operators, restaurants, pilots, clinics. They have their own terms and their own insurance, and they are responsible for their own performance and safety standards. Where something goes wrong with a supplier, we will act on your behalf to fix it. We are not the supplier's insurer.

Medical

We are not a medical provider and we give no clinical advice of any kind. We do not select, recommend or vet surgeons, clinics or treatments. If you are travelling for a procedure, choosing your practitioner is entirely your decision and your responsibility. What we arrange is transport, accommodation, language support and logistics around it.

Conduct

We reserve the right to end a booking, without refund, in cases of violence, harassment of staff or suppliers, or any request to arrange something illegal. This has not come up. It is written down so that it does not have to be discussed if it ever does.

Insurance

You should hold your own travel and, if relevant, medical insurance. We do not provide it.

Questions

WhatsApp or SMS on +1 681 677 2969.